SYNOPSIS DATA PROCESSING (2022/01)

Categories of Personal Data Processed by hihaho:

• a1/ Name, initials and last name   (users [= authors] and end users [= viewers])
• a2/ E-mail address (users and end users)
• a3/ Address data (users)
• a4/ Telephone number (optional) (users)
• a5/ IP address (users)
• a6/ Automatically recorded (learning) activities (end users)
• a7/ Automatically recorded (learning) outcomes (end users)
• a8/ Recorded communications (chat, telephone, e-mail) (users)
• a9/ Data entered by end users that may be linked (beyond Processor’s control)

Processing operations by hihaho in the context of services to the Controller:

• b1/ Entry into the digital system at registration / registration
• b2/ Storage in the digital system (automatic)
• b3/ Only available for inspection
• b4/ Adjustment, correction
• b5/ Deletion
• b6/ Export and shipment to client. The following table indicates the departments / categories of Processor’s employees directly or indirectly involved in the processing of personal data. An indication is also given of the purpose(s) with which and / or the condition(s) under which specific types of personal data are processed, with reference to the specifications referred to sub a) and b):

 

Category of employees	Processing	Data	Purpose / Condition
Management	b1 to b6	a1 to a8	On request Controller
Finance	b3	a1 to a4	Billing*
Developers Team	b3 to b6	a1 to a8	To fix malfunction; data breach detection
Content & Training Team	b3 and b4	a6 to a7	On request Controller
Helpdesk	b1 to b6	a1 to a8	On request Controller
System & Security	b3	a1 to a8	To fix malfunction; data breach detection
System & Security	b3 and b5	a1 to a9	In case of suspected illegal or criminal activity**
Hostingprovider (Subprocessor)	b1 to b6	a1 to a8	Automated data processing

* Processing only relates to the Personal Data of users (authors).
** Without Controller’s request/permission.

The Processor’s policy regarding the retention periods of Personal Data is bound by the instruction to that effect by the Controller.