Categories of Personal Data Processed by hihaho:
  • a1/ Name, initials and last name   (users [= authors] and end users [= viewers])
  • a2/ E-mail address (users and end users)
  • a3/ Address data (users)
  • a4/ Telephone number (optional) (users)
  • a5/ IP address (users)
  • a6/ Automatically recorded (learning) activities (end users)
  • a7/ Automatically recorded (learning) outcomes (end users)
  • a8/ Recorded communications (chat, telephone, e-mail) (users)
  • a9/ Data entered by end users that may be linked (beyond Processor’s control)
Processing operations by hihaho in the context of services to the Controller:
  • b1/ Entry into the digital system at registration / registration
  • b2/ Storage in the digital system (automatic)
  • b3/ Only available for inspection
  • b4/ Adjustment, correction
  • b5/ Deletion
  • b6/ Export and shipment to client. The following table indicates the departments / categories of Processor’s employees directly or indirectly involved in the processing of personal data. An indication is also given of the purpose(s) with which and / or the condition(s) under which specific types of personal data are processed, with reference to the specifications referred to sub a) and b):
Category of employeesProcessingDataPurpose / Condition
Managementb1 to b6a1 to a8On request Controller
Financeb3a1 to a4Billing*
Developers Teamb3 to b6a1 to a8To fix malfunction; data breach detection
Content & Training Teamb3 and b4a6 to a7On request Controller
Helpdeskb1 to b6a1 to a8On request Controller
System & Securityb3a1 to a8To fix malfunction; data breach detection
System & Securityb3 and b5a1 to a9In case of suspected illegal or criminal activity**
Hostingprovider (Subprocessor)b1 to b6a1 to a8Automated data processing

* Processing only relates to the Personal Data of users (authors).
** Without Controller’s request/permission.

The Processor’s policy regarding the retention periods of Personal Data is bound by the instruction to that effect by the Controller.

Kloekhorststraat 29
9401 BB Assen, The Netherlands

Secondary office
Galileïlaan 31
6716 BP Ede, The Netherlands

t. +31(0)592 377 285